Heroes of the Storm Installation Issues
If you are one of the lucky few who received an invitation to take part in Tech Alpha and have trouble installing. Please read:
Error: “Something went wrong while opening a file. If your internet connection is fine, you may need to download this game from Battle.net”:
- Restart the Battle.net Desktop App
- Click on Heroes of the Storm.
- Click on “Install”.
Failed to install or patching issues:
- Close your Battle.net App completely.
- Wait for about 1 minute.
- Start up the Battle.net App again.
- Try to Install or Play Heroes.
If it continues to fail after the restart:
- Collect your Battle.net Logs using the process listed here.
- Please make a post summarizing your issue and email your zip file to[email protected].
- Please use the following subject line for the thread [Username] [Thread Title] [Thread ID].
Good Luck, Have Fun, and see you in game!