Heroes of the Storm Installation Issues

If you are one of the lucky few who received an invitation to take part in Tech Alpha and have trouble installing. Please read:

We’ve identified some possible issues you may run into when trying to play Heroes, and some workarounds that can help. by Velnrak Source

Error: “Something went wrong while opening a file. If your internet connection is fine, you may need to download this game from Battle.net”:

  • Restart the Battle.net Desktop App
  • Click on Heroes of the Storm.
  • Click on “Install”.

Failed to install or patching issues:

  • Close your Battle.net App completely.
  • Wait for about 1 minute.
  • Start up the Battle.net App again.
  • Try to Install or Play Heroes.

If it continues to fail after the restart:

  • Collect your Battle.net Logs using the process listed here.
  • Please make a post summarizing your issue and email your zip file to[email protected].
  • Please use the following subject line for the thread [Username] [Thread Title] [Thread ID].

Good Luck, Have Fun, and see you in game!

 

Andy Go

Oh noes!

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